Which is the most important in effective communication? Verbal or Nonverbal
By miftachudin arjuna - March 09, 2015
sender --> message --> medium (verbal language or nonverbal medium) --> interference --> receiver
Opinion and idea of human being change the media of communication. In the case of face to face communication, it uses both verbal and nonverbal. Verbal message is a word. It is represented by verbal language medium. On the other hand, there is a nonverbal message represented by nonverbal medium such as gesture, cued word, image, or color.
Verbal communication is all kind
of oral communication using word or more than one word. Almost all
conscious communicative stimuli are included. Verbal category is
conscious effort to relate with people in oral way. Moreover,
unconscious verbal message is something that we talk about without
intention within.
Nonverbal communication is not able to describe as simple as verbal one because its attributes are in a wide range. It is included all aspects of behavior such as face expression, body language, tone, intonation, hands movement, fashion style, etc. Those communication covers all unspoken message.
Human uses nonverbal message to strengthen verbal one. For example, when we say I LOVE YOU and followed by bending our knees, looking into her/his eyes deeply and using a gentle tone, I believe that he/she will catch the meaning noticeably. We may compare the impact when we say that 3 words without nonverbal message. Controlling nonverbal message is like hit nail on the head. In custom, aspects of behavior are baffle. The better we know someone, the better we can identify his nonverbal expression.
The different composition of using verbal and nonverbal message is clear cut. In average, human sense comes from 85% sight, 7% hearing, and the rest is the skill of communicator. Apparently, verbal message only affects 8% over all. The other references assert that effective communication comes from 60% performance , 34% intonation, and 6% voice. Explicitly, words only represent 7% of the message. The fact explain that nonverbal message is more major than verbal one.
Nonverbal communication is not able to describe as simple as verbal one because its attributes are in a wide range. It is included all aspects of behavior such as face expression, body language, tone, intonation, hands movement, fashion style, etc. Those communication covers all unspoken message.
Human uses nonverbal message to strengthen verbal one. For example, when we say I LOVE YOU and followed by bending our knees, looking into her/his eyes deeply and using a gentle tone, I believe that he/she will catch the meaning noticeably. We may compare the impact when we say that 3 words without nonverbal message. Controlling nonverbal message is like hit nail on the head. In custom, aspects of behavior are baffle. The better we know someone, the better we can identify his nonverbal expression.
The different composition of using verbal and nonverbal message is clear cut. In average, human sense comes from 85% sight, 7% hearing, and the rest is the skill of communicator. Apparently, verbal message only affects 8% over all. The other references assert that effective communication comes from 60% performance , 34% intonation, and 6% voice. Explicitly, words only represent 7% of the message. The fact explain that nonverbal message is more major than verbal one.
References:
http://www.tanadisantoso.com/v50/index.php
Majalah Success. June 2007
Steward L. Tubbs - Sylvia Moss. 1996. Human Communication. Bandung : PT. Remaja Rosdakarya
http://www.tanadisantoso.com/v50/index.php
Majalah Success. June 2007
Steward L. Tubbs - Sylvia Moss. 1996. Human Communication. Bandung : PT. Remaja Rosdakarya
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